Refund Policy

1. Nature of Custom Software

Because Kolitech delivers custom software development, systems integration, and database tuning services, our work products are delivered in stages and are tailored specifically to Client infrastructure. **Therefore, completed milestones are not returnable, and delivered code repositories are non-refundable.**

2. Advance Deposit Policies

An advance deposit is required to initialize coding assets and allocate developer hours. If Client cancels the project in writing prior to any research, schema modeling, or repository creation, we will return the full deposit minus a 5% gateway processing fee. Once project scoping meetings occur or initial directories are initialized, the advance deposit becomes fully non-refundable.

3. Milestone Refund Ledger

Project deliverables are divided into milestones. If a project is cancelled mid-development by either party, settlement is determined as follows:

4. Explicit Fee Exclusions

The following costs are paid to third-party vendors and are **never** refundable under any circumstances:

• Cloud database costs and server hosting subscriptions (e.g. AWS, Vercel)
• Purchased domains or SSL certificates
• Third-party API key consumption or software license fees

5. Refund Request Process

To request a project cancellation and balance audit, email: support@kolitech.in. You must include your Project Code, Name of Legal Entity, date of the last active milestone invoice, and a detailed reason for cancellation.

6. Processing Timelines

We review refund requests and compile our work log reports within seven business days of receipt. Once a refund amount is approved in writing by both parties, funds will be returned to the original payment source (Razorpay, bank wire, or credit card) within 10 to 15 business days, subject to payment processor schedules.